Privacy and Cookie Policy

Franklin Templeton Canada¹ is committed to safeguarding the personal information you or your advisor provide to us when you invest in our mutual funds.

This policy describes how we collect, hold, use and disclose your personal information.

Who we are and how our privacy policy serves to protect you

Franklin Templeton is a global investment organization, comprised of the various subsidiaries of Franklin Resources, Inc. The organization provides global and domestic investment management to retail, high-net worth and institutional investors.

Franklin Templeton Canada does not sell any of our investors’ personal information.

We do not share personal information outside of Franklin Templeton, except as may be required by law or where your consent has been obtained to do so. Our privacy policy describes the steps we take to protect each individual’s information and explains when personal information about current or former investors may be shared with other parties.

What type of information do we collect?

When you invest with Franklin Templeton Canada, you and your advisor trust us with your personal information. We use this information to service your accounts, respond to your requests and provide you with your desired products and services.

The personal information we collect falls into the following three categories:

1. Information we receive on application forms and Know Your Client statements. This information may include your name, address, social insurance number, occupation, financial situation, investment selection, account holdings, beneficiary designation, and your personal bank account number and registration.
2. Information about your Franklin Templeton Canada investment portfolio—including your account history, transactions and any communication you have with us about your investments.
3. Other general information about you required to service your account.

How we use information provided on the web

Your email address 
We collect your email address on account-opening application forms and when you register for account access. We may use your email address to provide you with information about your account as well as our products and services. If you no longer wish to receive these emails, use the unsubscribe link at the bottom of the email.

Survey information 
Occasionally, we may ask you to participate in a brief survey to help us make smart choices as we look for ways to improve the site. If you choose to participate, the information you provide won't be identified with you personally.

Personal data entered in calculators 
When you use calculators and planning tools on our website, you may need to enter information such as your age or the amount of money you wish to invest. We don't collect or store this kind of information. It's only used to perform the calculation you're asking for.

How do we use cookies?

A cookie is a small text file which includes a unique identifier that is sent by a web server to your computer, mobile phone or any other internet-enabled device when you visit a website. Cookies are widely used to make websites work efficiently and to collect information about your online preferences.

With your consent or as permitted under applicable law, we use cookies and other tracking technologies to customise content and advertising, provide social media features and to see how our visitors move through our website. We use this information to make decisions about ways to improve the services we offer you.

We use the following categories of cookies on our website:

Strictly Necessary 
 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functionality cookies 
  These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance cookies 
 These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Targeting cookies 
 These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Enabling and Disabling Cookies

You can choose whether to switch on or off cookies by visiting the Cookie Preference centre. You can select which cookie categories you wish to allow.

In which circumstances might we share your information?

In order to service your accounts and provide you with a broad range of investment choices, we may share your personal information under the following circumstances:

Within Franklin Templeton 
Franklin Templeton is a multi-site global investment organization that works together to provide products and services that benefit our investor base. We may share all three categories of personal information among ourselves—including to any of the subsidiaries that comprise Franklin Resources Inc. At times, we may provide your personal information to Franklin Templeton affiliates outside of Canada who perform administrative services for us.

In such cases, the information shared is subject to both the laws of Canada and the laws of the non-Canadian jurisdiction, including laws with respect to disclosure of such information. Franklin Templeton policies require these offices to protect the confidentiality of your information and to use it only to provide the services we’ve asked them to perform.

Outside of Franklin Templeton 
Below are examples of third parties to whom we may disclose all three types of personal information. While these examples don’t cover every situation permitted under the law, we hope they help you understand how your information may be shared. We may share personal information:

• With your advisor or dealer, or with other third parties at your direction.
• When permitted or required by law. For example, we share your social insurance number with the Canada Revenue Agency in order to file your tax reports. We may also share your personal information in response to a subpoena or other legal process. Please note, organizations based outside of Canada may not be subject to privacy laws that provide you with the same rights and protections as in Canada. As a result, when your personal information is used or stored in a jurisdiction other than where you are residing, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
• With companies that work for us to manage your accounts, process transactions, or provide services you’ve requested. For example, we may use companies to help us mail statements, process cheques, maintain your online account or store your account agreements. In such cases, the laws of the non-Canadian jurisdiction and the laws of Canada would apply with respect to disclosure of such information.

Additionally, we may disclose all three types of personal information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. If this occurs, we will ensure that the outside companies with whom we do business are under contractual obligations to protect the confidentiality of your information and use it only to provide the services we’ve asked them to perform.

As a result of the above-mentioned processes, your personal data may be transferred to, and stored with Franklin Templeton affiliates and third-party service providers outside of the province in which you reside and outside of Canada, during the course of processing your personal data as a result of the services in which you have engaged Franklin Templeton.

Please call us at 1 (800) 387-0830 if you wish to withdraw consent to your personal information being collected, used and disclosed for any of the purposes listed above. However, in some circumstances, legal requirements may prevent you from withholding or withdrawing consent. Withdrawing consent may also result in us limiting the products and services we can provide to you.

Retention Period

The retention periods for personal information may vary depending on the nature of the business records in which the personal information is maintained and the sensitivity of this information. Retention periods for our business records are set based on the following criteria: (1) the length of time the record is needed for the purposes for which it was created, (2) the time the record is needed for other operational purposes, such as audits and reporting, (3) the length of time the record is needed for legal or regulatory compliance, including maintaining opt-out/in lists, legal defense, and legal holds.

Confidentiality and security

Our employees are required to follow procedures to maintain the confidentiality of your personal information. We also maintain physical, electronic and procedural safeguards to protect your information. This includes performing ongoing evaluations of our data systems and making changes when appropriate.

How can you manage your information?

We provide you with access to your account information through our secure website, our PIN-protected telephone service and your periodic statements. If you wish to update or change your account information, please call us at 1 (800) 387-0830.

You may also ask us to access your other personal information or to rectify any personal information that you consider to be incorrect, inaccurate, or equivocal, and to complete any information that you consider to be incomplete. To do so, please submit a written request to us using the Rights Request form found here: Canada Privacy Rights Request Form

Privacy Policy review and our Privacy Officer

We review our privacy policy annually. When these reviews result in material revisions, we will provide you with a revised policy. At no time will we revise our policy to permit the sharing of personal information other than as described in this notice unless we first notify you and provide you with an opportunity to prevent such sharing. At any time, you may view our current privacy policy at www.franklintempleton.ca/en-ca/footer/privacy-and-cookie-policy or by calling us at 1 (800) 387-0830 to request a copy. We’ve appointed a privacy officer to address any concerns, queries or complaints you may have. Our privacy officer, Ravi Ramaswamy can be reached at the toll-free number listed above, by emailing [email protected], or by sending a letter to the following address: 

Ravi Ramaswamy, Privacy Officer
Franklin Templeton Investments Corp. 
200 King St. Suite 1400
Toronto, Ontario
M5H 3T4 
 

1. Franklin Templeton Canada is a business name used by Franklin Templeton Investments Corp.