Security Policy

  • Have you ever received an email from a business asking you to provide personal information like your Social Insurance number or account number? Chances are it was a scam by someone trying to steal your identity for fraudulent purposes.

    What's phishing? It's any email that seems to be from a legitimate business but is really intended to steal personal information.

    Phishers bait their hooks with an email designed to look like it's from a bank, retail or auction site, or some other business you may have an online relationship with. The message typically claims there's a problem with your account and asks you to click a link in the email and return to their site to confirm your account number, credit card information, password or other sensitive information.

    The link takes you to a site cleverly designed to look like the business' website, but any information you enter is captured by the phisher, who may use it to steal your identity, make purchases using your credit card or drain money from your accounts.

    How to avoid being hooked by phishers

    Develop a healthy skepticism when reading any email that asks for sensitive information and take a couple of simple steps to protect yourself.

    Retype the URL. Phishers are very sophisticated in their use of design and technology to make their email lures look legitimate. The URL for the link in phishing scam emails usually appears to be a company's valid Web address. If you click the link, you're redirected to the phishers' phony site. However, if you type the displayed address into your browser rather than clicking the link, you can avoid being redirected.

    Call the company. Franklin Templeton will never ask for personal financial information from you in an email, and we believe most reputable financial services companies won't either. If you have any doubts about the legitimacy of an email, call the company that sent it.

    Banks and investment companies typically have phone support in addition to their websites. A quick phone call to the customer service department can let you know if the "problem with your account" is for real.

    Stay informed. Phishing scams become more complex as the phishers try to stay ahead of the people trying to stop them. You can keep tabs on the latest phishing scams at www.antiphishing.org, a website hosted by a group trying to eliminate identity theft and fraud related to phishing.

  • Email has become part of the very fabric of our lives. It lets us communicate quickly and easily with friends and family across town or across the globe. But don't let email's convenience make you forget about its potential dangers.

    Following a few simple guidelines when using email can help protect you and your computer from identity thieves and unscrupulous businesses.

    Treat email like a postcard

    Email is not a private method of communication. Anyone with a certain level of technological know-how can read what you send. While it may seem unlikely that anyone would bother trying to read your emails in transit, it's wise to err on the side of caution.

    Avoid writing anything in an email that you wouldn't be willing to write on a postcard and drop in a mailbox. That means no personal financial information like account numbers, Social Insurance numbers, or passwords.

    Avoiding email viruses

    Hardly a week goes by without a major news story about a virus circulating on the Internet by email. These viruses typically arrive in the form of an attachment with some enticing invitation to open it.

    If you open it, the virus can do almost anything-from sending out copies of itself to everyone in your address book to crashing your computer completely. Your best bet is to delete the email and the attachment immediately without opening them, especially if you don't know the sender.

    Viruses are tricky though, and the emails they're attached to can seem to be from someone you know and trust, someone who would never knowingly send you a computer virus. So, it pays to be suspicious of attachments in general.

    Before you open an unexpected attachment from a friend or family member, you may want to send them an email or give them a call to make sure they sent it.

    Dealing with spam

    Unsolicited email-commonly called spam-is a growing problem on the Internet, both for recipients and for companies trying to use email to communicate with customers. Low mortgage rate offers, porn site solicitations, phishing scams and ads for merchandise are all forms of spam.

    Use a spam filter. A good first line of defense against spam is spam-blocking software. Many email programs have built-in spam protection tools. Likewise, your Internet service provider may include a spam-blocking system bundled with their service. If these options aren't available to you, look into purchasing and installing spam-blocking software for yourself. These systems do a reasonable job of reducing spam, but they aren't 100% effective.

    Delete without opening. When you reply or even open a spam message you may be confirming to the spammer that your email address is active. That's likely to mean more spam will be coming your way as the "good" address gets passed around among spammers.

    Unsubscribe with caution. If spam comes from a company or individual you don't know, following the instructions to "unsubscribe" or be removed from the mailing list isn't likely to stop the spam. Your request will probably just confirm to the spammer that the address is active, and your address is more likely to be added to other lists rather than removed from any.

    However, if what you think of as spam is coming from a company you have a relationship with, consider the possibility that they think you want to receive what they're sending. They might not realize they're annoying you with these emails because you may have forgotten you signed up for a newsletter or special offers by email. Legitimate businesses that want you as a customer will generally provide you with an email address to contact them to have your name removed from email lists.

    Report spammers. Internet service providers often make ongoing efforts to combat spam on their systems. By reporting spam when you receive it, you can sometimes help service providers thwart spammers in the future. Contact your provider to find out if they have procedures in place for you to report spam.

  • Some people treat passwords as an inconvenience rather than an important layer of protection. A good password that you never share is as important as the lock on the door of your home.

    The best passwords are complex, memorable and always kept secret. Follow these tips and you'll be taking an important step toward making sure your personal information stays confidential when you access it online.

    Why use a complex password?

    Some users of our website have told us that the site's requirement for a complex password is inconvenient. Some have even suggested that if they want to use a very simple password they should be allowed to do so because they're putting only their own information at risk and not jeopardizing others.

    That assertion is not true. Website security measures are only as strong as their weakest link, and even one user with a simple password would represent a weak link in our security system. Consequently, we require a complex password (Passwords are case sensitive, must be 6-8 characters in length, and contain at least two letters and two numbers. No spaces or special characters, please. Example: jseb72) to access account information.

    People often create simple passwords in the interest of making them easy to remember. Unfortunately, they wind up with passwords that are easy to guess. Common examples of easy-to-guess passwords include phone numbers, birthdates, names of relatives, or even the word "password."

    Names or words that can be found in a dictionary don't make good passwords because they're easy for thieves to crack. Software programs exist that do nothing but crack passwords. Basic versions of these programs can try 2.7 million letter combinations per second. It doesn't take very long to try every word in the dictionary at a rate of 2.7 million words per second.

    To make guessing or cracking your password more difficult, you can create a complex password that includes a combination of numbers and letters that doesn't spell any real words. You can go a step further by using both upper and lower case letters.

    Remembering complex passwords

    A complex password doesn't have to be difficult for you to remember. A simple mnemonic device can help you create a password that's both easy to remember and sufficiently complex.

    For instance, if your mother drove a blue Chevrolet when you were 12, you might consider basing your password on the sentence "When I was 12, Mom drove a blue Chevy." Combine the first letter of each word plus the number at the end, and you get "WIw12MdabC" as a complex password you can easily remember by reciting the sentence.

    Don't let anyone know your password

    Keeping your password a secret means not sharing it with anyone and not writing it down where others may find it. Memorizing the password is usually the best option. However, if you must write it down, be certain you keep it somewhere secure. If you think someone has discovered your password, change it as soon as you can and keep the new one a secret. Otherwise, that person could log in pretending to be you and manipulate personal information for criminal or malicious purposes.

    Don't use the same password for all sites

    Chances are you visit more than one website that requires a password. If that's the case, you should have different passwords for all the sites where you access personal financial information.

    Hackers who steal passwords from one site are known to try those same passwords on other sites. If you use different passwords, a security breach on one site won't put your information on other sites in jeopardy.

    Yes, it takes some effort to remember different complex passwords for all the sites you visit. However, keeping personal information secure is worth the effort.

    Change your passwords frequently

    Some sites require you to change your password after a certain number of days as a part of their security procedures. However, even when a site doesn't require it, you may want to consider taking this additional precaution and change your passwords at least once a year. You may even want to consider changing them quarterly or monthly, depending on your own comfort level.

    If you're a registered user of this website, you can easily change your password on our site. Log in and click "My Profile" in the navigation under the "Account Info" tab. The My Profile page contains a link for making changes to your password.

  • A virus or spyware on your computer can do more than just crash your system or delete files. More insidious strains can present a serious threat to the security of personal information.

    A virus is a program that enters your computer without your knowledge and attaches itself to other files, replicating itself and spreading. Spyware is similar in that it invades your computer without your knowledge, but it also monitors your activity. In some cases it may report this activity back to the person who originally wrote the program.

    Keeping your computer free of all unwanted programs is an important aspect of making sure your personal information is secure.

    Be cautious when downloading

    Be aware that whenever you download software or application files from the Internet, you could be allowing a Trojan horse into your system. A Trojan horse is a file that has undesired components like viruses or spyware hidden inside.

    These programs vary in the amount of damage they do. One might simply annoy and frustrate you by resetting your browser's home page and not letting you change it back. Another might capture your ID and password as you log into a financial site and then relay that information back to the source, where it may be used to steal your identity.

    Be as certain as possible that you can trust the integrity of the source before downloading anything.

    However, you don't have to download something for malicious programs to find their way onto your system. Some of them can sneak onto your computer without any action on your part beyond visiting a website that hasn't taken appropriate steps to prevent hackers from triggering these "drive-by" downloads. Our site has security measures in place to combat this kind of activity.

    Keeping your system clean

    Antivirus and antispyware programs that seek out and destroy spyware are available to help keep such programs off your system. But be aware that viruses and spyware aren't easy to eliminate.

    For instance, spyware programs typically hit your computer in clusters rather than single programs. So when spyware A invades your machine, spyware B, C, D and E may also sneak in and find a place to hide. In addition to watching you, these programs watch each other. If spyware A gets deleted, spyware B reaches out to the originator and grabs another copy. So it's important to be disconnected from the Internet before trying to clean these files from your system.

    Our Internet security expert recommends running your antispyware and antivirus programs several times in succession. Each run may be able to peel off layers of "masks," allowing the programs to work in tandem to target and destroy spyware and viruses that have been hiding. As a final step, restart your computer. Then run your anti-spyware and antivirus programs once more.

    This process may seem like overkill, but many experts believe it's worth the effort to keep your system clean. If you'd rather not do all of what's described above, it's a good idea to run the anti-spyware and antivirus programs at least once.

  • While airports and other venues with public computer terminals offer convenience, using them could compromise the security of your personal information.

    You're on vacation and haven't been able to check email for a week. You stop for a cappuccino and notice a computer terminal in the corner of the coffee shop. It has Internet access and you decide to check your email and glance at the headlines on your favorite news website. No problem so far.

    Then you decide to visit your bank's website, log in and check to see if a couple of recent transactions have cleared. Is that a good idea? Probably not since you're using a public computer terminal.

    There's no way for you to know what kinds of spyware programs are installed on public terminals. The computer may contain key-tracking software or other invasive programs installed by someone who used the terminal previously. Those programs could help someone steal your identity if you're typing in personal information like an ID and password for online access to your bank account.

    Given the ease with which spyware and other treacherous programs can imbed themselves on a personal computer used only by you, it's wise to be extra cautious and never access personal financial data from a computer used by the general public.

    Certain information and statements made herein have been derived by third party sources. While we consider that information to be reliable, we give no assurance that such information or statements are accurate or complete.

  • When we talk about security, we don't just mean protecting the transmissions between your computer and our systems. We do far more to help safeguard your information. And there are important things you should do as well.

    Our security measures

    We have an integrated system of industry best practices and technologically advanced safeguards that includes:

    • SSL and encryption
    • Firewall
    • Monitoring
    • Automatic logout

    SSL and encryption. We use an industry-standard technology called Secure Sockets Layer (SSL) to encrypt the information flowing between your computer and our servers. Encryption works by scrambling words and numbers before they travel across the Internet so they can't be read or altered by anyone.

    There are several levels of encryption-the higher the number, the more secure the communication. Browsers that support 128-bit encryption offer the best protection.

    The section below about "Security measures you can take" explains how to tell whether you're on a secure page.

    Firewall. A firewall is a combination of hardware and software deployed to control the information that can pass from the Internet into our internal systems and servers. Firewalls enforce a set of rules intended to bar intruders and viruses from gaining entry.

    Monitoring. We continually monitor our systems for evidence of attempted break-ins. Our monitoring methods combine internal resources and security companies we pay to help safeguard your information.

    Automatic logout. The automatic logout is intended to protect your account information from passersby if you're interrupted and leave your computer before logging out. Typically, you'll be automatically logged out 20 minutes after your last click in a secure session.

    Security measures you can take

    There are numerous actions you can take to increase your Internet security

    • Use a browser with 128-bit encryption or higher.
    • Protect your User ID and password.
    • Make sure you're on a secure page.
    • Don't use unfamiliar computers to view your account.
    • Log out and close your browser.
    • Clear your cache

    Use a browser with 128-bit encryption or higher. To enter the secure areas of our site, your browser must support minimum 128-bit encryption. When you log into a secure area, we test your browser automatically. If it doesn't support 128-bit encryption, we'll let you know and provide links to help you upgrade your browser.

    Protect your User ID and password. Security experts recommend a series of tactics to help protect your User ID and password.

    Don't share your User ID or password with anyone. Be careful about writing them down or storing them where someone can find them.

    Create a password that's hard to guess but easy to remember. Use a mix of numbers and letters (both upper and lower case). Don't use sequential numerals or letters (12345), repetitive numerals or letters (aaabbb), or personal information such as names, license plates, phone numbers and birthdates. Even dictionary words are considered weak protection.

    Don't have your computer remember your user ID and password for future logins. Enter them yourself each time.

    Change your password periodically. Some experts recommend changing it monthly.

    Make sure you're on a secure page. You'll know that the information being transmitted is encrypted and secure if the "locking" symbol of your browser is closed. This symbol is typically located in the lower right area of your screen. (Some browsers place the symbol in the lower left toolbar, or elsewhere.)

    You can also look at the address box (URL) to see whether http:// has changed to https://. The "s" indicates your connection is secure.

    Don't use unfamiliar computers to view your account. Computers and other electronic devices in hotels, airports, and the corner coffee shop are a convenience for checking email and other non-private matters but these computers are not always secure; it can be risky to transmit sensitive personal or business information on them.

    Log out and close your browser. If you leave a computer without logging out and closing your browser, someone else could use the browser's back button to view information you entered.

    Your User ID and password for franklintempleton.ca are protected separately by our site's security, which clears them from your browser as soon as you've logged in.

    Clear your cache. As an additional precaution after visiting any secure site, you may wish to delete any page images your browser stored to your hard drive to speed up your computer's performance during a transaction. These page images are called "cache." Your computer uses cache to make your experience faster by loading images from your hard drive rather than downloading them repeatedly from the website's server.

    Security threats are ever changing

    We use intensive testing procedures and other safeguards to verify that customer information is protected. But no security system is foolproof. Please be sure you're comfortable with our security measures before accessing your account online.