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WELCOME TO TRAINING WORTH TAKING
These frequently asked questions (FAQ) were developed to help any questions about the Franklin Templeton Academy online CE credit platform (print-friendly version).
If your question is not listed, please reach out to your Franklin Templeton Investments sales team for assistance.
Click here to return to the Franklin Templeton Academy resource page.
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Franklin Templeton Academy gives you access to continuing education (CE) credits. With self-paced modules, you can learn when, where, and how it’s most convenient for you. All you have to do is register online.
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The platform is for advisor and dealer use only. You must be an accredited advisor to register an account or take any of the courses.
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You can choose from a broad suite of content that ranges from business-building ideas to product insights. To view our current course catalogue, click here.
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Yes, IIROC PD credits and The Institute credits are earned after course completion. Each course description states how many credits the course is worth. To ensure that you receive the correct CE certificates, don’t forget to choose your primary accreditor when registering for Franklin Templeton Academy Online.
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To create an account as a first-time user, visit www.ftacademyonline.com, click the Register link, and follow the prompts. Under Region, select your accreditor – either Canada (IIROC) or Canada (The Institute). Click here for our step-by-step registration and course enrolment guide.
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Franklin Templeton Academy is currently available for IIROC and The Institute CE credits. If you’ve selected the wrong accreditor when signing up, we can help. Please contact our administration team at ftaonline@franklintempleton.com
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To sign in to Franklin Templeton Academy, visit www.ftacademyonline.com and input your login credentials. If you’re a first-time user, follow the Registration Guide for instructions.
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If you need to recover your username, please email us
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Click forgot your password? on the sign in page. Input either your email or username and an email will be sent with a password reset link. Follow the link to recover your password.
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No, there are no fees to use the platform.
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The platform is accessed by simply visiting www.ftacademyonline.com in your web browser. For an optimal loading experience, we recommend that you use Google Chrome.
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Visit the course catalogue or refer to the course description on the enrolment page. For accurate CE certifications, don’t forget to choose the correct accreditor when registering.
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Once you’ve completed a course, you will need to complete a brief assessment. After passing the quiz, you will be able to download the certificate, automatically completed with your name, date, and the course’s accreditation record.
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Yes. We want to help advisors earn CE credits in a way that’s most convenient for them, whether in person, online, or both.
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Typos are likely linked to your account profile. Please contact our administration team at ftaonline@franklintempleton.com so we help make the required updates.
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New courses will be added year-round. Look out for updates in the quarterly Franklin Templeton Academy newsletter, sent to all registered Franklin Templeton Academy users. Click here to view our current course catalogue Franklin Templeton Academy.
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At this time, we only offer courses in English. Future enhancements of our platform will include French courses.
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If you are viewing the section ‘My Courses and Learning Plans’ and do not see any courses listed, you’ll need to navigate to your Home dashboard and enrol in a course. For a step-by-step guide to course enrolment, please see pages 3-4 of the Registration and Enrolment Guide.
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Currently, we only offer courses for IIROC and The Institute. Future enhancements will include accredited courses for Chambre de la sécurité financière (CSF).
