Our Security Measures

When we talk about security, we don't just mean protecting the transmissions between your computer and our systems. We do far more to help safeguard your information. And there are important things you should do as well.

Our security measures

We have an integrated system of industry best practices and technologically advanced safeguards that includes:

  • SSL and encryption
  • Firewall
  • Monitoring
  • Automatic logout

SSL and encryption. We use an industry-standard technology called Secure Sockets Layer (SSL) to encrypt the information flowing between your computer and our servers. Encryption works by scrambling words and numbers before they travel across the Internet so they can't be read or altered by anyone.

There are several levels of encryption-the higher the number, the more secure the communication. Browsers that support 128-bit encryption offer the best protection.

The section below about "Security measures you can take" explains how to tell whether you're on a secure page.

Firewall. A firewall is a combination of hardware and software deployed to control the information that can pass from the Internet into our internal systems and servers. Firewalls enforce a set of rules intended to bar intruders and viruses from gaining entry.

Monitoring. We continually monitor our systems for evidence of attempted break-ins. Our monitoring methods combine internal resources and security companies we pay to safeguard your information.

Automatic logout. The automatic logout is intended to protect your account information from passersby if you're interrupted and leave your computer before logging out. Typically, you'll be logged out automatically 15 minutes after your last click in a secure session.

Security measures you can take

There are numerous actions you can take to increase your Internet security.

  • Use a browser with 128-bit encryption or higher.
  • Protect your User ID and password.
  • Make sure you're on a secure page.
  • Don't use unfamiliar computers to view your account.
  • Log out and close your browser.
  • Clear your cache.

Use a browser with 128-bit encryption or higher. To enter the secure areas of our site, your browser must support minimum 128-bit encryption. When you log into a secure area, we test your browser automatically. If it doesn't support 128-bit encryption, we'll let you know and provide links to help you upgrade your browser.

Protect your User ID and password. Security experts recommend a series of tactics to help protect your User ID and password.

Don't share your User ID or password with anyone. Be careful about writing them down or storing them where someone can find them.

Create a password that's hard to guess but easy to remember. Use a mix of numbers and letters (both upper and lower case). Don't use sequential numerals or letters (12345), repetitive numerals or letters (aaabbb), or personal information such as names, license plates, phone numbers and birthdates. Even dictionary words are considered weak protection.

Don't have your computer remember your user ID and password for future logins. Enter them yourself each time.

Change your password periodically. Some experts recommend changing it monthly.

Make sure you're on a secure page. You'll know that the information being transmitted is encrypted and secure if the "locking" symbol of your browser is closed. This symbol is typically located in the lower right area of your screen. (Some browsers place the symbol in the lower left toolbar, or elsewhere.)

You can also look at the address box (URL) to see whether http:// has changed to https://. The "s" indicates your connection is secure.

Don't use unfamiliar computers to view your account. Computers and other electronic devices in hotels, airports, and the corner coffee shop are a convenience for checking email and other non-private matters but these computers are not always secure; it can be risky to transmit sensitive personal or business information on them.

Log out and close your browser. If you leave a computer without logging out and closing your browser, someone else could use the browser's back button to view information you entered.

Your User ID and password for franklintempleton.ca are protected separately by our site's security, which clears them from your browser as soon as you've logged in.

Clear your cache. As an additional precaution after visiting any secure site, you may wish to delete any page images your browser stored to your hard drive to speed up your computer's performance during a transaction. These page images are called "cache." Your computer uses cache to make your experience faster by loading images from your hard drive rather than downloading them repeatedly from the website's server.

Security threats are ever changing

We use intensive testing procedures and other safeguards to verify that customer information is protected but no security system is foolproof. Please be sure you're comfortable with our security measures before accessing your account online.

Need Help?


Call our Client Services team at:
Monday – Friday
8 a.m. – 8 p.m. ET.