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1) For General Inquiries
E-mail:
service@franklintempleton.ca
Our e-mail is managed from 8 a.m. to 6 p.m. (ET), Monday to Friday. Every effort will be made to respond to your inquiry within one business day.
For security reasons please do not provide any of the following personal information by e-mail:
- Account number
- Social Insurance Number (SIN)
- Banking information
- Date of birth
- Other personal information
Please note that we cannot accept any non-financial account changes or process any financial requests via e-mail.
Phone:
Client Relations
Toll Free, English: 1-800-387-0830 8am-8pm, (ET)
Greater Toronto Area: 416/364-4672
Toll Free, French: 1-800-897-7281 9am-5pm, (ET)
Toll Free, Chinese: 1-800-661-3339 9:30am-5:30pm, (ET)
2) StarSERVICE:
Toll Free, English: 1-800-897-7282
StarSERVICE is available 24 hours a day. ( accessible across Canada and the continental U.S.)
3) Fax:
(416) 364-1163
1-866-850-8241
Please note: For account transaction requests, please direct all inquiries to your investment advisor.
4) All Media Inquiries:
Sarah Kingdon: (416) 957-6191 9am-5pm, (ET)
5) Unclaimed Property:
For unclaimed property information, please click here.
6) Mailing Address:
Franklin Templeton Investments
5000 Yonge Street
Suite 900
Toronto, Ontario
M2N 0A7
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